FAQs

Students can receive advice on academic and career decisions, gain real-world insights into the nursing and healthcare professions, and learn from alumni volunteers who have successfully navigated their careers.

Expectations for students are:

1. Ask questions!
2. Seek guidance and advice for professional development.
3. Act on expert and objective advice.
4. Maintain mutual trust and respect and confidentiality.
5. Taking ownership of their personal growth.
6. Attend all scheduled meetings.
7. Be receptive to feedback.

Each chat typically lasts 20–30 minutes, depending on the topic and agreement with the alumni volunteer.

Students have the flexibility to review all alumni profiles and message them based on shared Interests, areas of study, career goals, or topics of interest. This ensures you can connect with an alum who best fits your needs and goals!

Students can connect with up to 2 alumni at a time. You can request chats with multiple alumni volunteers as long as they align with your goals and availability. Once you have finished a chat and released from the pair, you can continue to review and message other alumni profiles. Either the alumni volunteer or student can release the pair.

If you and the alumni volunteer agree that you want to continue the relationship, that is fantastic! All matches will be automatically released after 60 days. We recommend exchanging contact information prior to releasing the connection to maintain the relationship.

1. Wait a Few Days: Alumni are busy professionals and may need time to respond.
2. Follow Up: Politely send a follow-up message after a week.
3. Reach Out for Assistance: Contact the Chamberlain Chats program coordinator for help in getting connected or finding a different volunteer.

There’s no hard limit, but it’s best to be considerate of their time and availability and ensure each chat covers new questions or topics to maximize the interaction.

Yes, all Chamberlain students are welcome to participate! This program is designed to support students at various stages of their academic and professional journey.

Yes, you can! When reaching out to the alumnus/a, we recommend sharing your topic of interest.

Current students will be able to review all available alumni profiles and select one that they feel best meets their needs for a chat. They will notify you of their interest through an email which will be sent from the Chamberlain Connect platform. Once a student has messaged an alumni mentor, they are matched until the student or alumni releases from the pairing. All pairs will be automatically released after 60 days.

Chamberlain students are willing and eager to learn from your professional and personal experiences. We want to ensure that they are prepared in every aspect possible before they graduate and enter the workforce. Sharing your wisdom and guidance can make a positive impact on the next generation of Chamberlain alumni. In the spirit of Chamberlain Care®, we hope that participating in Chamberlain Chats provides lasting relationships that will continue to grow and evolve.

Expectations for alumni are:

1. Be engaged!
2. Provide information and guidance from personal experiences.
3. Assist in the evaluation of student’s goals.
4. Support and encourage students.
5. Maintain confidentiality.
6. Provide constructive feedback at all times.
7. Review and follow the Volunteer Code of Conduct.

*Prior experience as a mentor, coach, or advisor is not required. *

Chamberlain Chats is an on-going program. Each chat can last between 20-30 minutes, depending on the topic. Alumni can set the number of students they want to chat with at a time, with a maximum of 5.

You can be paired with up to 5 students at a time. This is only encouraged if you have the time to commit to meeting with that many students at a time.

Alumni can set their own max number of student pairings within the platform (if it does not exceed 5) and change that at any time.

If you and the student agree to continue the relationship, that is fantastic! You and the students may continue your connections, but all matches will be automatically released in Chamberlain Connect after 60 days.

Once a student requests a chat by messaging one of our alumni volunteers, they are "matched". They can begin to set up a time to meet as soon as they wish. Once the chat has occurred, they can self-release at any time. All pairs will be automatically released after 60 days.

While each chat can be focused on whatever the need is for that student, we have provided a few specialized topics to help frame the conversation:

1. Navigating Work/Life/School
   
2. Pursuing a Particular Specialty
3. Tips and Tricks for Networking
   
4. Professional Development from Hiring Managers/Supervisors - navigating their career to get the next position
5. Strategic Career Pivoting – how to leverage previous non-healthcare experience in the field

All Chamberlain students are welcome to join the Chamberlain Chats program. However, most topics are focused on current students within the BSN program.

Yes- we welcome all alumni who feel their experience could be of value to current students and have the time to commit to participate.

You can sign-up here and begin to complete your profile. We recommend reviewing our resource page prior to completing your registration.

The Chamberlain Chats program is a digital platform that seeks to provide current students an opportunity to advance their professional networks through connections with alumni in the form of 20-30 minute chats.

Select "forgot password" by the login button on the homepage. You will receive an email allowing you to reset your password.

Current students will be able to review all available alumni profiles and select one that they feel best meets their needs. They will notify the alumni volunteer of their interest through an email which will be sent from the Chamberlain Connect platform Once a student has messaged an alumni volunteer, they are matched until they release from the pair.

Here are a few steps to help resolve the issue:

1. Check Your Login Credentials: Ensure you are using the correct username and password.
2. Try a Different Browser: Sometimes switching to another browser (e.g., Chrome, Firefox, or Edge) can resolve access issues.
3. Clear Cache and Cookies: Clearing your browser’s cache and cookies can help fix loading problems.
4. Verify Internet Connection: Make sure your internet connection is stable.

If you’ve tried these steps and still cannot access the platform, please let us know. You can contact mentor@chamberlain.edu for further assistance. Be sure to include any error messages or screenshots to help us identify the issue more quickly.

TBD

Meetings can take place via phone video chat, or in-person, and be scheduled within the Chamberlain Connect platform. All in-person meetings should take place in a public location, such as a coffee shop.

If you have concerns about your alumni volunteer or student, follow these steps:

1. Document the Concern: Write down the specific issue, including dates, interactions, and any relevant details.
2. Communicate Directly (if appropriate): If the concern is minor, consider addressing it directly with the individual in a professional and respectful manner.
3. Contact the Program Coordinator: For more serious concerns or if you feel uncomfortable addressing the issue directly, reach out to the Chamberlain Chats program coordinator by emailing us at mentor@chamberlain.edu. They are equipped to mediate and provide guidance to resolve the situation.
4. Maintain Confidentiality: Avoid discussing the issue with others to ensure the concern is handled professionally and respectfully.

No, both current students and alumni can participate in multiple chats. Students can pair with 2 alumni at a time and alumni volunteers can pair with up to 5 students at a time.

If it is a busy time for you or you just need a break, feel free to suspend your account indefinitely or for a set amount of time by visiting the “My Account” section when you are logged into the platform. Click on the tab that says “Participation”. Uncheck the box that says “I want to be searchable in Chamberlain Chats”. Below that, list the start date in which you want to become invisible and the date in which you want to become visible again. If you need to suspend your account indefinitely, just uncheck the box, and you will no longer be searchable in the database. When you’re ready to be searchable again, log back in, and check the box to be opted back into the program.

If you would rather delete your account permanently, please email mentor@chamberlain.edu for assistance.